SURGERY UPDATE FOR CORONAVIRUS

THE SURGERY IS STILL OPEN FOR BUSINESS

https://countydurhamccg.nhs.uk/nhs-services-still-open-for-business/

We are asking all patients to wear a face covering when attending the surgery. Please see the link below:

https://www.youtube.com/watch?v=zpWvCZbhGt4&feature=youtu.be

Advice for patients during coronavirus

Due to the ongoing situation with coronavirus, we are taking measures In line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus. In order to protect our patients and staff we are asking our patient’s support with this. What does this mean for you?

Appointments

We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 23rd March 2020 we want to minimise the number of patients attending the practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need. A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment.

Pre-existing appointments

All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is non urgent this may be cancelled and pre-scheduled at a later date by the practice. If the appointment needs to go ahead, wherever possible this will take place over the phone. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend the practice.

E-Consult

If you require medical assistance which isn't urgent then you can access the surgery via the e-consult which is located at the bottom of this page. A GP will get back to you within 48 working hours. You can also request fit-notes and letters via e-consult.

Prescriptions

We are accepting requests for prescriptions over the telephone during this period, if you could telephone the practice between 11 - 3pm, we will process your prescription and then send it electronically to your nominated pharmacy.

Isolation Note 

If you require a isolation note for your employer these can be obtained from 111. Please visit www.111.nhs.uk/isolation-note/

IF YOU ARE SHOWING MILD SIGNS OF CORONAVIRUS COUGH OR TEMPERATURE THEN PLEASE STAY AT HOME AND ISOLATE FOR 7 DAYS. IF YOU ARE FEELING UNWELL AND ARE UNABLE TO COPE WITH THE SYMPTOMS THEN PLEASE CONTACT 111.

Welcome to Tanfield View Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

The entrance to the surgery has no steps and fully automatic doors. A disabled parking space is situated in the car park outside the front door. There is an invalid toilet on the premises, and we also have a wheel chair available in the surgery. Please just ask a receptionist who will give any assistance required.

We also have a member of staff who is trained in British Sign Language, and is working to ensure that we meet the requirements of the Disability Discrimination Act.

Extended Hours

New Extended Hours Service - Need to see a GP or nurse in the evening or on a weekend? GPs in Derwentside are working together to offer extra GP and Nurse appointments from 6.30pm on weekday evenings and from 09:30am on Saturday and Sunday mornings. The clinics are held at Tanfield View Medical Group. To book an 'Extended Hours' appointment please contact your surgery Monday-Friday 08.30-5.00. When your surgery is closed, please call 111 to access these clinics. If you need to cancel an appointment, after your own surgery has closed, please ring 07548 652124